Terms and Conditions

1. Definitions and Interpretation

In these Terms and Conditions:

• "Company," "we," "us," or "our" refers to evvolv.ai
• "Services" refers to all services provided by evvolv.ai including AI Worker platform access, training, and digital solutions
• "Client," "you," or "your" refers to the individual or entity accessing our website or engaging our services
• "Agreement" refers to these Terms and Conditions and any additional terms agreed in writing
• "Intellectual Property" includes all copyrights, trademarks, patents, trade secrets, and other proprietary rights

2. Acceptance and Scope

By accessing our website, engaging our services, or entering into any agreement with evvolv.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and evvolv.ai.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

3. Services Description

evvolv.ai provides an AI Worker platform for SMEs, including:

• AI Worker deployment for marketing, bookkeeping, sales analytics, lead generation, and customer support
• AI Worker onboarding and integration support
• Training and change management services
• AI readiness assessments and audits
• Custom AI Worker configuration
• Ongoing support and maintenance services

Specific service details, deliverables, timelines, and fees will be set out in separate service agreements or statements of work.

4. Client Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and current information as required for service delivery
• Cooperate fully with evvolv.ai personnel and provide timely access to necessary resources
• Comply with all applicable laws, regulations, and industry standards
• Maintain the confidentiality of any proprietary information shared by evvolv.ai
• Pay all fees and charges in accordance with agreed payment terms
• Not use our services for any unlawful, harmful, or unauthorised purposes
• Respect all intellectual property rights and not attempt reverse engineering of our solutions

5. Intellectual Property Rights

5.1 evvolv.ai Intellectual Property

All intellectual property rights in our website, services, methodologies, tools, software, documentation, and any materials created or provided by evvolv.ai remain our exclusive property or that of our licensors.

5.2 Client Intellectual Property

You retain ownership of your pre-existing intellectual property. You grant us a limited, non-exclusive licence to use your intellectual property solely for the purpose of providing services to you.

5.3 Developed Intellectual Property

Intellectual property rights in any bespoke solutions, customisations, or developments created specifically for you will be addressed in separate service agreements.

6. Payment Terms

Unless otherwise agreed in writing:

• All fees are quoted and payable in the currency specified in the relevant service agreement
• Payment terms are net 30 days from invoice date unless otherwise specified
• All fees are exclusive of applicable taxes, which shall be added to invoices where required
• Late payment may incur interest charges at the rate of 1.5% per month or the maximum permitted by law
• We reserve the right to suspend services for overdue payments exceeding 30 days

7. Confidentiality

Both parties acknowledge that they may have access to confidential information. Each party agrees to:

• Maintain strict confidentiality of all confidential information
• Use confidential information solely for the purposes of the engagement
• Not disclose confidential information to third parties without prior written consent
• Return or destroy confidential information upon termination of the engagement

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from or relating to these terms or our services shall not exceed the total fees paid by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities
• We do not exclude liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation
• Nothing in these terms limits our liability in ways that are not permitted under applicable law

9. Indemnification

You agree to indemnify, defend, and hold harmless evvolv.ai and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these terms or any service agreement
• Your violation of any applicable laws or regulations
• Your negligent acts or omissions in connection with our services
• Any third-party claims related to your use of our services

10. Termination

Either party may terminate any service agreement:

• For convenience with 30 days' written notice
• Immediately for material breach that remains uncured after 14 days' written notice
• Immediately if the other party becomes insolvent or enters administration

Upon termination, you remain liable for all fees incurred up to the termination date, and both parties' confidentiality obligations continue indefinitely.

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with:

• English law for clients based in the United Kingdom and Europe
• Indian law for clients based in India and other Asian territories

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales or the courts of Delhi, India, as applicable based on the governing law.

13. Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt resolution through:

• Good faith negotiations between senior representatives
• Mediation through a mutually agreed mediator if negotiations fail
• Arbitration under the rules of the London Court of International Arbitration (LCIA) or the Indian Council of Arbitration, as applicable

14. General Provisions

14.1 Entire Agreement

These terms, together with any service agreements and statements of work, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

14.2 Amendments

We may update these terms from time to time. Material changes will be notified to existing clients with reasonable notice.

14.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14.4 Assignment

You may not assign your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations with reasonable notice.

15. Contact Information

For questions about these Terms and Conditions or to discuss service agreements, please contact: