From Challenge
to Complete Transformation
How we helped a national retail chain overcome inventory chaos and unlock $8.7M in annual revenue.
$8.7M
Revenue Increase
427%
First Year ROI
98.7%
Inventory Accuracy
2,400
Employees Trained
Stage 1
Diagnose the Problem
National Retail & E-Commerce Chain
450+ Stores • E-commerce Platform • 18,000 Employees • $3.2B Revenue
The Challenge We Discovered
Operating both physical stores and a growing e-commerce platform created a fragmented inventory nightmare:
32%
Online stockouts despite available store inventory
68%
Cart abandonment due to inaccurate availability
$12M
Annual losses from overselling and returns
24hr
Inventory sync delay between channels
Customers couldn't trust buy-online-pickup-in-store. Staff spent hours manually checking inventory. The brand was losing credibility.
Stage 2
Strategize the Solution
Our 3-Pillar Transformation Strategy
Pillar 1: Intelligent Workflows
Redesign inventory, fulfillment, and personalization with real-time AI
Pillar 2: Custom AI Products
Build unified retail platform with predictive analytics and automation
Pillar 3: Change Management
Transform culture with AI training, new KPIs, and continuous improvement
Stage 3
Build: Intelligent Workflows
What We Built
- Unified real-time inventory across 450 stores, warehouses, and suppliers
- AI demand prediction analyzing seasonal trends, local events, and browsing patterns
- Intelligent fulfillment routing: auto-select optimal ship-from location
- Personalization engine for product recommendations and dynamic pricing
Impact Achieved
"Customers now see one unified brand. They buy online, pickup anywhere, return anywhere. Real-time inventory accuracy changed everything."
— Chief Digital Officer
Stage 3 Continued
Build: Custom AI Products
AI Products Deployed
- Retail Intelligence Platform: Unified dashboard with predictive analytics
- AI Customer Service Agent: 24/7 support across web, app, and SMS
- Smart Replenishment System: Auto-generate POs based on demand forecasts
- Visual Search & Style Matching: Find similar products from images
Business Outcomes
"The AI agent handles 84% of customer queries instantly. Our team now focuses on complex cases and relationship building. Customer satisfaction scores jumped 41 points."
— VP of Customer Experience
Stage 3 Continued
Build: Change Management
Cultural Transformation
- Trained 2,400 employees on AI tools with role-specific workshops
- Created 'AI Champions' network: 180 super-users across all stores
- Redesigned KPIs: added AI utilization, accuracy, and customer satisfaction metrics
- Built continuous feedback loop for AI improvement suggestions
Adoption Metrics
"Our team went from skeptical to enthusiastic in 6 months. AI is now part of our daily language. Store managers proactively suggest improvements. This is the future."
— Chief People Officer
Stage 4
Complete Transformation
Total Business Impact
$8.7M
Revenue Increase
Annually
427%
First Year ROI
Return on Investment
98.7%
Inventory Accuracy
Up from 87%
2.8M
Online Orders
Monthly
2,400
Employees Trained
91% active adoption
+41pts
Customer Satisfaction
NPS improvement